Community Guidelines

Last updated: March 2026

WorkMate is built for trusted local service matching in Ireland. We want clear expectations for customers and providers so every job stays safe, fair, and professional.

At a glance

18+ only and one active account per person.
Be respectful: abuse, hate speech, or harassment is not allowed.
Keep communication and payments on WorkMate.
No illegal, unsafe, or prohibited services.
Accepted offers are binding: no price changes after acceptance.

Account and eligibility

All users must be at least 18 years old.
Only one active account per person is allowed.
Users must provide accurate identity and profile information when requested.

Respectful conduct

No abuse, threats, hate speech, or discrimination.
Keep communication professional and relevant to the job.
Friendly local tone is welcome. A bit of Irish craic is fine, as long as it remains respectful.

Legal and safety requirements in Ireland

Only legal services may be requested or offered.
For regulated works (for example restricted electrical or gas work), providers must hold required registrations and certifications.
Providers are responsible for tax and legal compliance in Ireland.
Customers must disclose relevant job-site safety risks.

Offers, pricing, and job integrity

Once an offer is accepted, the agreed total price cannot be changed unilaterally.
Vague pricing (e.g. open-ended hourly/weekly totals) is not allowed.
Accepted work cannot be subcontracted to a different person without explicit customer approval.
The person attending the job should match the profile accepted by the customer.

Off-platform activity is prohibited

Do not share direct contact details to bypass platform messaging.
Do not request or accept off-platform payment for active WorkMate jobs.

Prohibited services and content

Academic cheating services (essays, dissertations, exam misconduct)
Illegal substances, weapons, or related facilitation
Adult sexual services
Hate speech, discrimination, or violent extremist content
Unlicensed financial schemes, lending, or MLM-style recruiting

Disputes and incidents

WorkMate is not a party to customer-provider contracts. Funds are held and released according to the payment flow and dispute rules. If a problem occurs:

Try to resolve it in WorkMate messages first.
Open a formal dispute if needed and attach evidence.
For criminal issues, contact Gardaí immediately.

Enforcement model

First issue: warning and education notice.
Repeated issue: temporary restrictions or suspension.
Serious or repeated abuse: permanent account removal.

When content is removed or an account is restricted, you will receive a clear explanation of the reasons. This applies to all moderation actions, including those initiated by user reports.

Reporting illegal content

Under the Digital Services Act (Regulation (EU) 2022/2065), any person can report content they consider illegal on WorkMate. To submit a report:

Email legal@workmate.ie with a description of the content and the reason you consider it illegal.
Include a link or reference to the content where possible.
We will acknowledge your report and act on it without undue delay.

Appeals

If your content is removed or your account is restricted, you have the right to appeal:

Contact legal@workmate.ie within 6 months of the decision.
Your appeal will be reviewed by a person not involved in the original decision.
You will be notified of the outcome without undue delay.
If you are unsatisfied with the outcome, you may refer the matter to an out-of-court dispute settlement body certified under the DSA, or to the Irish courts.

Related policies: Privacy Policy and Terms of Service.

Legal and safety requirements in Ireland

Only legal services may be requested or offered.

For regulated works (for example restricted electrical or gas work), providers must hold required registrations and certifications.

Providers are responsible for tax and legal compliance in Ireland.

Customers must disclose relevant job-site safety risks.

Offers, pricing, and job integrity

Once an offer is accepted, the agreed total price cannot be changed unilaterally.

Vague pricing (e.g. open-ended hourly/weekly totals) is not allowed.

Accepted work cannot be subcontracted to a different person without explicit customer approval.

The person attending the job should match the profile accepted by the customer.

Enforcement model

First issue: warning and education notice.

Repeated issue: temporary restrictions or suspension.

Serious or repeated abuse: permanent account removal.

When content is removed or an account is restricted, you will receive a clear explanation of the reasons. This applies to all moderation actions, including those initiated by user reports.

Reporting illegal content

Under the Digital Services Act (Regulation (EU) 2022/2065), any person can report content they consider illegal on WorkMate. To submit a report:

Email legal@workmate.ie with a description of the content and the reason you consider it illegal.

Include a link or reference to the content where possible.

We will acknowledge your report and act on it without undue delay.

Appeals

If your content is removed or your account is restricted, you have the right to appeal:

Contact legal@workmate.ie within 6 months of the decision.

Your appeal will be reviewed by a person not involved in the original decision.

You will be notified of the outcome without undue delay.

If you are unsatisfied with the outcome, you may refer the matter to an out-of-court dispute settlement body certified under the DSA, or to the Irish courts.