When you search for a service on WorkMate, results are ranked to show the most relevant, reliable professionals first. Here is exactly how it works today.
Providers are ranked by their compliance score (0-100), which reflects verified identity documents (Stripe Identity — government ID + liveness check), valid insurance, trade credentials, and Tax Clearance where applicable. This is the only ranking factor currently active in our system.
The following factors are not yet active. We plan to incorporate them into ranking as the platform grows. This page will be updated as each factor goes live.
Average rating from verified customers who completed a job on WorkMate. Will require a minimum number of reviews before influencing ranking.
How quickly the provider typically responds to quote requests. Faster responders will rank higher for active searches.
The percentage of accepted quotes that resulted in a completed, confirmed job.
How closely the provider's registered service areas match the customer's location.
Profile photo, bio, portfolio items, listed certifications, and verified service areas will all contribute.
Premium subscribers receive featured placement at the top of each search results page. Within each tier (Premium and non-Premium) the underlying ranking signals — verification level, review score, response time — determine order. Pro and Starter providers are not pushed down beyond the Premium block.
This is the only paid-placement mechanism on WorkMate. We do not auction individual positions, and we do not sell visibility outside the Premium subscription tier. Disclosed per EU Regulation 2019/1150 (Platform-to-Business) Art. 5(3).
Yes — Premium subscribers receive featured placement at the top of each search results page, disclosed per EU P2B Regulation Art. 5(3). Within each tier (Premium and non-Premium) the underlying ranking signals — verification level, review score, response time — still determine order.
We plan to incorporate review scores, response time, job completion rate, location relevance, and profile completeness into ranking. These improvements will be disclosed on this page as they go live.
No. WorkMate does not sell or auction individual ranking positions. Premium featured placement, where active, is a fixed benefit of the Premium subscription tier — not bid against per-position.