1. Introduction
WorkMate Ltd ("WorkMate", "we", "us", "our") operates the WorkMate online services marketplace at workmate.ie, which connects customers seeking home and business services with independent service providers across Ireland. By accessing or using WorkMate you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the platform.
2. Eligibility
- You must be at least 18 years of age to register or transact on WorkMate.
- The platform is intended for use by Irish residents and businesses registered in the Republic of Ireland.
- By registering, you confirm that the information you provide is accurate, current, and complete.
3. Account Registration
- You may only hold one account per individual or business entity.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- You must notify us immediately at legal@workmate.ie if you suspect unauthorised access to your account.
- WorkMate reserves the right to suspend or terminate accounts that breach these terms.
4. Service Listings & Job Posts
- All job descriptions and service listings must be accurate, truthful, and complete.
- You may not post listings for illegal services, services requiring unlicensed practice, or any content that is fraudulent, offensive, or harmful.
- WorkMate reserves the right to remove any listing or job post that violates these terms or our Community Guidelines, without prior notice.
- Customers are responsible for specifying job requirements accurately to enable fair and accurate quoting.
5. Payments
All payments on WorkMate are processed through Stripe Connect. By transacting on the platform you agree to Stripe's Terms of Service in addition to these terms.
- Payments are held in a secure escrow-style hold and released to the provider upon job completion and customer confirmation.
- In the event of a dispute, WorkMate will mediate in good faith. Funds may be held pending resolution.
- All amounts are displayed and charged in Euro (EUR). WorkMate does not accept off-platform cash payments for jobs booked through the marketplace.
- Refunds are subject to WorkMate's refund and dispute policy. Disputes are reviewed within 7 days of submission.
6. Provider Obligations
- Providers must hold Verified Pro status, which requires identity verification via WorkMate's two-layer verification process.
- Providers working with vulnerable adults or children must comply with all applicable legal requirements regarding background checks and disclosures.
- Providers are solely responsible for holding appropriate public liability insurance, trade qualifications, and any licences required to perform their services under Irish law.
- Providers are independent contractors — not employees or agents of WorkMate. WorkMate is not liable for the quality, legality, or safety of services performed.
7. Fees
- WorkMate charges a platform service fee on each completed job, deducted from the provider payout. The applicable fee rate is displayed during the quoting and checkout process.
- Providers may subscribe to a paid subscription tier for enhanced visibility and additional platform features. Subscription fees are charged monthly in advance and are non-refundable.
- WorkMate reserves the right to update its fee structure with 30 days' notice to affected users.
8. Prohibited Conduct
The following conduct is strictly prohibited on WorkMate:
- Fraud, impersonation, or misrepresentation of identity or qualifications.
- Harassment, abuse, discrimination, or threatening behaviour toward any user.
- Posting, soliciting, or submitting fake reviews or ratings.
- Circumventing platform payments by arranging off-platform transactions for jobs introduced through WorkMate.
- Scraping, automated access, or reverse engineering of the platform.
- Any activity that violates applicable Irish, EU, or international law.
Violation of these prohibitions may result in immediate account suspension, removal of funds, and referral to law enforcement authorities.
9. Limitation of Liability
WorkMate operates as a marketplace intermediary and is not the employer, principal, or agent of any service provider. To the maximum extent permitted by Irish law:
- WorkMate is not liable for any damage, injury, loss, or expense arising from services performed by providers found through the platform.
- Our total aggregate liability to you for any claim arising from or relating to these terms or your use of the platform shall not exceed the total fees paid by you to WorkMate in the 12 months preceding the claim.
- Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.
11. Changes to These Terms
WorkMate may update these Terms & Conditions from time to time. We will provide at least 30 days' written notice of any material changes via the email address registered to your account. Continued use of the platform after the effective date of changes constitutes acceptance of the revised terms.
12. Intellectual Property
- All platform content, logos, and branding are owned by WorkMate Ltd and protected under Irish and EU intellectual property law.
- Users retain ownership of content they submit (job descriptions, reviews, portfolio photos).
- By posting content on WorkMate, you grant us a non-exclusive, royalty-free licence to display, reproduce, and distribute that content on the platform for the purpose of operating the marketplace.
- Users must not upload or submit content that infringes third-party intellectual property rights.
13. Indemnification
- You agree to indemnify and hold harmless WorkMate Ltd, its directors, employees, and agents against any claims, losses, or damages arising from your use of the platform or breach of these terms.
- This includes claims from third parties related to user-generated content or services you provide or receive through WorkMate.
- WorkMate will notify you promptly of any such claim and cooperate reasonably in its defence.
14. Force Majeure
Neither party shall be liable for failure to perform obligations under these terms where such failure results from circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, or internet outages. The affected party must notify the other as soon as reasonably practicable.
15. Dispute Resolution
- Users should first contact support@workmate.ie to attempt to resolve disputes informally.
- If a dispute cannot be resolved within 30 days, either party may refer the matter to mediation.
- Mediation shall be conducted under the rules of the Mediators' Institute of Ireland.
- Nothing in this clause prevents either party from seeking urgent injunctive relief from the Irish courts.
16. Severability
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
17. Contact
For legal enquiries or notices: legal@workmate.ie. This document was last updated in March 2026.