Work not completed
The provider started or accepted a job but did not complete it to the agreed scope.
WorkMate stands behind every job on the platform. If something goes wrong, we will review your case and work toward a fair outcome for both sides.
Work not completed
The provider started or accepted a job but did not complete it to the agreed scope.
Work significantly below standard
The delivered work materially differs from the agreed scope or is not fit for purpose.
No-show without notice
The provider failed to attend a confirmed appointment without reasonable notice.
Full refund
Granted where work was not started and no materials were purchased, or where a no-show is confirmed.
Partial refund
Granted where work was partially completed or where quality was below standard for a portion of the scope.
Mediated resolution
Where both parties accept a negotiated outcome (e.g. provider returns to remedy the work).
No refund
Where evidence supports that the agreed scope was delivered, or the dispute does not meet the qualifying criteria.