Refund & Dispute Policy

1. Our Commitment

When you book a service on WorkMate, your payment is held securely via Stripe Connect — funds are not transferred to the provider until the job is marked complete. This protects both customers and providers. If something goes wrong, our dispute process ensures a fair review.

2. Refund Decision Table

Note:"Change of mind" is not grounds for a refund. Once you mark a job as complete, you are confirming the work has been done. If you are not satisfied, open a dispute before marking the job as complete.

3. How to Open a Dispute

1. 1Go to the job page in your dashboard.
2. 2Click "Open Dispute" within 7 days of the job being marked complete.
3. 3Describe the issue and attach any evidence — photos, screenshots, messages.
4. 4WorkMate admin reviews the dispute within 3 business days.
5. 5A decision is communicated via email and in-app notification.
6. 6If unsatisfied with the outcome, email support@workmate.ie to appeal.

4. What We Review

When reviewing a dispute, WorkMate admin examines:

• Job status history and timeline
• Message thread between customer and provider
• Photos or other evidence submitted by either party
• The provider's response to the dispute

Both parties are notified and given the opportunity to respond. Funds remain held until the dispute is resolved.

5. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2022 (Ireland). Under the CRA 2022, services must be performed with reasonable care and skill and must conform with the contract. If they do not, you are entitled to a repeat performance or price reduction.

• WorkMate's dispute decision is final within the platform but does not limit your right to pursue remedies directly with the provider or through the courts.
• You may refer unresolved complaints to the Competition and Consumer Protection Commission (CCPC).
• The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr for cross-border disputes.
• Claims up to €2,000 may be brought to the Small Claims Court.

6. Contact

For refund or dispute questions: support@workmate.ie. See also our Happiness Pledge, Terms & Conditions, and Privacy Policy.