Payments·5 min read·4 March 2026
Secure payment flow explained for customers and providers
A simple guide to platform payment states, release timing, and dispute-safe evidence.
A simple guide to platform payment states, release timing, and dispute-safe evidence.
WorkMate uses Stripe to hold payments securely until work is confirmed complete. Here is how each stage works.
When you accept a quote, Stripe authorises the payment on your card. No money leaves your account yet — it is simply reserved.
Once the provider marks the job complete, you have 7 days to confirm or raise a dispute. If you do nothing, payment is automatically released after 7 days.
After confirmation (or auto-release), funds are transferred to the provider via SEPA. This typically takes 2–5 business days.
If something goes wrong, open a dispute within 14 days of job completion. Our team reviews evidence from both sides and issues a decision within 5 business days.
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