Secure payment flow explained for customers and providers
A simple guide to platform payment states, release timing, and dispute-safe evidence.
A simple guide to platform payment states, release timing, and dispute-safe evidence.
WorkMate uses Stripe to hold payments securely until work is confirmed complete. Here is how each stage works.
When you accept a quote, Stripe authorises the payment on your card. No money leaves your account yet — it is simply reserved.
Once the provider marks the job complete, you have 7 days to confirm or raise a dispute. If you do nothing, payment is automatically released after 7 days.
After confirmation (or auto-release), funds are transferred to the provider via SEPA. This typically takes 2–5 business days.
If something goes wrong, open a dispute within 14 days of job completion. Our team reviews evidence from both sides and issues a decision within 5 business days.
Tips
Use scope, urgency, and budget clarity to improve response quality from providers.
Security
How verification levels work, what each badge means, and how providers can improve their standing.